Discord Bot

Creating Support Tickets

How to use the ticket system for purchases and support.

The Discord bot handles purchases, support, and appeals through a private ticket system.

Ticket Types

TypeUse For
🛒 ProductBuy a license key
🎟 SupportTechnical help, issues, questions
⚖️ AppealChallenge a ban or key revocation
🤝 ResellerApply to become a reseller

How to Create a Ticket

  1. Go to the 🎟 ・SUPPORT category
  2. Click the 🎫・create-ticket channel
  3. Click the button for the ticket type you need
  4. A private channel is created for you and moderators
  5. Follow the bot's prompts

Rules

  • Max 3 open tickets at a time
  • Tickets auto-close after 5 minutes of inactivity
  • Be ready to respond when creating a Product ticket